FREQUENTLY ASKED QUESTIONS
GENERAL
Q: Do you accept donations?
A: Yes! Bring by books and other media like DVDs and CDs to donate, and get a 15% off coupon you can use the same day when you do so! We even accept board games and puzzles. There’s a canvas bin labeled “Drop Off” when you walk inside where you can put your donations. If you stop by when we’re closed, drop them in the purple bin right outside our entrance.
Q: Is there anything you can’t take even as a donation?
A: We can’t take encyclopedias, magazines, VHS tapes, or cassette tapes even as donations.
Q: Are you pet friendly?
A: Yes! Pets are welcome as long as they are leashed.
Q: Do you sell gift cards?
A: Yes! You can choose your own denomination and they never expire. Store credit cannot be used to buy gift cards.
Drop donations in the canvas cart pictured above (color may change), and someone at the buying counter or behind the registers will get you a coupon.
Q: What is your return policy?
A: We don’t accept returns. Only books (new or used) can be exchanged within 2 days of purchase with your receipt and the original price sticker still on the book(s).
Q: Do you have an online inventory?
A: We don’t currently have an online inventory available to the public. But give us a call at 781-272-6650 and we can search for the title, author, or DVD you’re looking for. We don’t keep track of the CDs or records we have available.
Q: Do you have a teacher discount?
A: We offer teachers and veterans an extra 20% off their used items (excluding clearance, comic books, and records) every Tuesday and Wednesday. Just show your veteran or teacher ID at the registers.
SELLING YOUR STUFF
Q: Do I need an appointment to sell books?
A: No! Come in any time we’re open and proceed to the back counter by the entrance. We have shopping carts if you have too many books to carry, or you can ask a bookseller for assistance. If you have more than 4 bags or boxes, we ask that you drive around the back of the store and ring the bell to the left of the silver garage door. Someone will come out to assist you.
Q: What kind of payment do I get when I sell?
A: All offers are made in store credit. Credit can be redeemed for 50% in cash at any time. $10 in store credit = $5 in cash. Having trouble deciding? Choose store credit, as it never expires and can always be redeemed later on. Cash amounts $50 and above will be written as a check.
See our buying counter above, designed to make selling stuff to us quick and easy.
Q: Does store credit expire?
A: No! Store credit never expires. It’s saved in our system under your name and phone number until you use it or redeem it for cash. Credit can be redeemed for 50% in cash at any time. $10 in store credit = $5 in cash.
Q: Can my family/friends use my store credit?
A: Yes! If you want a family member or friend to be able to use your credit, all they have to do is mention they’d like to use store credit and give your name and phone number when they check out. Any remaining credit on the account will print on the receipt.
Q: How long does it take to sell my items?
A: Times vary. How much are you selling? What day of the week is it? One bag of books can typically be processed in a few minutes. Four bags of books may take 10 to 15 minutes. Buybacks will likely take longer on the weekends, and we may ask you to leave your items, name, and phone number with us until we get a chance to process your items. We’ll give you a call once finished and let you know what we can offer you.
Q: What if I have stuff to sell AND donate?
A: It’s helpful if you sort through your items and separate out what we can buy and what we can’t (especially pertaining to books), but it’s not required. We’ll consider buying any books published in the last 10 years. Click here to find out what else we can and can’t buy.
Q: How do I know when a book was published?
A: You can find a book’s publishing date typically within the first few pages. (Not in the first few pages? Try the last few instead.) Note: copyright date is not always the same as publishing date. Some books may have more than one year listed if it’s been reprinted (for example, movie tie-in books with new covers will have a different publishing date from the original).
Q: What if I have a lot of stuff to sell or donate?
A: If you have more than 4 bags or boxes, we ask that you drive around to the back of the store and ring the bell to the left of the silver garage door for assistance. If you’re selling, it’s best to do this Monday through Thursday before 4 PM, otherwise we can’t guarantee we’ll get to your items the same day you drop them off.
See an example of a copyright page above.
Q: Will you pick up items I’m interested in selling?
A: Right now, we do not do pick ups. However, we might make an exception for a particularly unique collection.
Still didn’t find the answer to your question? Give us a call at 781-272-6650 and we’ll do our best to find an answer for you.