FREQUENTLY ASKED QUESTIONS
DONATIONS
Q: Do you accept donations?
Yes! Bring by books and other media like DVDs and CDs to donate, and get a 15% off coupon you can use the same day or save for later. We even accept board games and puzzles. There’s a canvas bin labeled “Drop Off” when you walk inside where you can put your donations. Shopping carts are available if you have too much to carry. If you stop by when we’re closed, drop them in the purple bin right outside our entrance.
Q: Is there anything you can’t take even as a donation?
We can’t take encyclopedias, magazines, VHS tapes, or cassette tapes even as donations.
Q: Do I get a receipt for my tax returns when I donate?
We don’t offer any kind of receipt when you make a donation. Since we are not a non-profit, the typical definition of “donate” doesn’t necessarily apply.
Q: What do we do with donations?
We sell what we can of whatever is donated. The majority of our stock is from donations. Anything we can’t sell and is still in good condition, we work with a non-profit called Faith Kenya Mission that ships books to Kenya as part of a program for people learning English. Learn more about them here.
SELLING
Q: Do I need an appointment to sell?
No! Come by any time we’re open (we do stop buying a half hour before close) with the items you’re interested in selling. Bring them to the black counter by the entrance. Worried about carrying heavy bags or boxes into the store? We have shopping carts by the door you can use, or ask a bookseller for assistance. If you have more than 4 bags or boxes, you will be directed differently. See below.
Q: What if I have more than 4 bags or boxes to sell?
Drive around the back of the store to the silver garage door and ring the bell on the left. Someone will come out to assist you (it may take a few minutes for someone to get to the door if it’s evening or the weekend). It’s best to do this Monday through Thursday before 4 PM, otherwise we can’t guarantee we’ll get to your items the same day you drop them off. We may ask you to leave your items with your name and phone number until we can process them. Once we do so, we’ll give you a call to let you know what we can offer you and if there were any items we couldn’t buy. Any items we can’t buy can be donated to us for a 15% off coupon.
Q: What kind of payment do I get when I sell?
All offers are made in store credit. Store credit never expires. It is saved in our system under your name and phone number until you use it or redeem it for cash. Credit can be redeemed for 50% in cash at any time. $10 in store credit = $5 in cash. Cash amounts $50 and above will be written as a check.
Q: Does store credit expire?
No! Credit never expires. It’s saved in our system under your name and phone number until you use it or redeem it for cash. Credit can be redeemed for 50% in cash at any time. Cash amounts $50 and above will be written as a check.
Q: Can I redeem part of my credit for cash?
Yes! Partial amounts can be redeemed for cash. For example: If you had $80 in store credit, and you wanted $20 in cash, you can redeem $40 in credit for $20 in cash. $40 in credit would remain on your account.
Q: Can my friends/family use my store credit?
Yes! If you want a friend or family member to use your credit, they just need to mention they want to use store credit at the register and give your name and phone number to pull up your account. Any remaining credit on your account will print on the receipt.
Q: How long does it take to sell my items?
Times vary. One bag of books may take a few minutes to process. Three or four may take 10 to 15 minutes. Factors such as how busy the store is and how much you’re attempting to sell will impact processing times.
Q: Do I need to sort my items at all?
It’s helpful if you sort through what we can and cannot buy, especially if you have a large amount, but it’s not required. Whether or not you sort your items into what we can and cannot buy will impact processing times. Click here to find out what we can and cannot buy.
Q: Will you pick up items I’m interested in selling?
Right now, we do not do pick ups. We apologize for the inconvenience.
MISCELLANEOUS
Q: Are you pet friendly?
Yes! Pets are welcome as long as they are leashed. Smaller animals that aren’t typically leashed can be put in a shopping cart as you browse.
Q: Do you sell gift cards?
Yes! You can choose your own denomination and they never expire. Store credit cannot be used to purchase gift cards.
Q: Do you have an online inventory?
While we don’t have an inventory available to the public, you can give us a call at 781-272-6650 and we can search for a title, author, or DVD. We don’t keep track of the CDs or records we have available since the entire stock changes so quickly.
Q: What is your return policy?
We don’t accept any returns. Only books (new or used) can be exchanged within 2 days of purchase with your receipt and the original price sticker still on the book(s).
Q: Do you have a teacher discount?
We offer teachers an extra 20% off their used items (excluding clearance, comic books, and records) every Tuesday and Wednesday. Show your teacher ID (a paystub or email associated with the school you work at will also work) when you check out.
Q: Do you have a military discount?
We offer veterans and active military an extra 20% off their used items (excluding clearance, comic books, and records) every Tuesday and Wednesday. Show your military ID when you check out.
Q: Do you have a senior discount?
We do not currently offer any kind of senior discount.
Still didn’t find the answer to your question? Give us a call at 781-272-6650 and we’ll do our best to find an answer for you.